Customer Response Team

Problem? Solved.
24 hours a day, 7 days a week, 365 days a year.

Bombardier's Customer Response Team offers one of the most comprehensive onsite, mobile and AOG resolution services in the industry. At the heart of this team are experts at our Customer Response Centres that take your call 24/7, assess your situation, organize parts support and coordinate technical response among hundreds of support professionals around the world.

Our Customer Response Centres also leverage a host of mobile and onsite support offerings to get your problem solved. These include:

These dedicated offerings work alongside our Field Service Representatives and Customer Support Account Managers that together provide proactive service and coordinated response designed entirely around putting you first.

View the Support Team Directory

24/7 Customer Response Centre

Immediate support for your Learjet, Challenger and Global aircraft.

North America (toll free): 1-866-JET-1247 (1-866-538-1247)
International: 1-514-855-2999

Learjet
Email: ac.ict@aero.bombardier.com
Fax: +1-316-946-8000
Parts Email: ict.parts.orders@aero.bombardier.com
Parts Fax: +1-316-946-3621

Global and Challenger
Email: 
ac.yul@aero.bombardier.com
Fax: +1-514-855-8000
Parts Email: yul.parts@aero.bombardier.com
Parts Fax: +1-514-855-2736